AirLink Complete. Best-in-class device management, support, and warranty is now included with the purchase of an eligible AirLink router and gateway. Sierra Wireless offers a complete portfolio of AirLink Network Management Solutions, available in the cloud or on-premises, that enable organizations to remotely monitor, configure and control connected AirLink gateways and routers, third party devices and applications deployed in critical infrastructure, distributed enterprises and vehicles.

Your business or organization relies on Sierra Wireless routers and gateways to keep their work force, mobile assets and mission critical applications connected to the enterprise. Your success requires you to deploy, manage and protect your network as your organization grows. AirLink Complete helps you meet these objectives by providing a comprehensive set of services and tools that provides the following benefits:

• Reduce stress and get started faster
• Provides peace of mind
• Freedom to manage your business your way

Features

• Direct access to dedicated Sierra Wireless technical support
• Includes AirLink Management Service (ALMS)
• Online ticket submission and tracking

Benefits

• Cost-effective way to ensure your mission critical applications operate at peak efficiency
• Rapid response to service requests, managed through an online ticketing system
• Predictable cost of maintenance of your fleet of routers and gateways
• Simplify the process of upgrading and managing configurations
• Minimize downtime and reduce total cost of ownership

Airlink Complete for ALEOS Devices

ALMS and Technical Support

• Interactively monitor the status, signal strength, and location of all AirLink devices
• Direct access to Tier 1 technical support from Sierra Wireless
• Free firmware updates for the life of the device
• Free access to the Source for all technical documentation and software downloads
• Extended hardware warranty of up to 5 years, with an active AirLink Complete Pro account

AirLink Complete is included free for one year with a new AirLink router purchase (which is why there is no 1- Year option for New Devices in the drop-down options above). Device(s) must be registered within 60 days of purchase to get your first year free.

Accelerate Deployments

• Eliminate manual, device-by-device configuration and deployment
• Configuration templates ensure each device is set-up consistently, to your requirements, and new devices can easily be added

Simplify Operations

• Remote monitoring, management, and upgrading of your devices
• Proactive monitoring of all devices deployed in the field
• Software updates received automatically and deployed to all your devices with a single click
• Extended warranty option helps you operate with peace of mind

Reduce Downtime

• Keep devices operating at peak efficiency
• Access to wireless experts for faster troubleshooting and problem-solving

AirLink-Complete

AirLink-Complete-Support-Guide

ALMS

ALMS Free Tier FAQ