Msnaged Services6
Msnaged Services1
Msnaged Services2
Msnaged Services3
Msnaged Services4
Msnaged Services5

SIMETRY's Managed Services

Our managed services ensure that you are able to optimize your productivity. View our services below.

NETWORK OPERATIONS CENTER

Located in Houston, Texas, the SIMETRY Network Operations Center (NOC) is manned 24/7 to support all of your communications needs. The SIMETRY NOC is designed with intelligent network monitoring, reporting, a comprehensive ticketing platform and data analytics. Our NOC monitors every critical activity that matters to you and offers you customer support.

NOC Support Includes:

  • Incident Management
  • Event Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Availability Management
  • Service Level Management
Young Customer Support Operator

FIELD SUPPORT

Telecom Worker Climbing Antenna Tower with Harness and Tools

With field offices strategically located across North America, SIMETRY provides rapid onsite surveys, installation, commissioning and support 24/7. Our highly skilled field technicians are technology focused and backed with certifications including OSHA10, PEC, Climbing Certification, TWIC and other client-driven certifications.

Field Support Includes:

  • Site Surveys
  • Preventive Maintenance
  • Tower Climbing
  • Cable Management
  • Solar Hardware Installation/Troubleshooting
  • Cellular Gateway Hardware Installation/Troubleshooting
  • Cellular Amplification Hardware Installation/Troubleshooting

PROVISIONING

SIMETRY provides configuration and provisioning services for cellular gateways.  We work directly with our clients to identify and apply base configurations, perform factory activation testing and asset documentation, and directly ship the pre-configured assets to any location for installation.

Provisioning Services Include:

  • Activation of necessary licensing
  • Applying approved base configuration
  • Configuring WAN APN
  • Testing of hardware components
  • Testing of connectivity and configuration files
  • Documentation of asset
Man working on a circuit board